Upload your Refund File (auto-detected if stored locally).
Enter your Bitcoin address for the refund.
Select Initiate refund.
If you didn’t secure your refund file and the transaction failed, please contact us.
Because Geyser has no control over the funds you send at any time, you will not be able to receive a refund from Geyser if you did not secure your refund file.
{"docsConfig":{"theme":"aspen","$schema":"https://mintlify.com/docs.json","name":"Geyser Guide","description":"Guidance on Geyser Circular Grants, Field Partners, contributions, and support for existing projects.","colors":{"primary":"#03A88A","light":"#55D799","dark":"#0D9373"},"navbar":{"primary":{"type":"button","label":"Go to Geyser","href":"https://geyser.fund"}},"footer":{"socials":{"x":"https://x.com/geyserfund"}},"seo":{"indexing":"navigable","trailingSlash":false},"fonts":{"family":"Inter"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"geyser","hasAudioNarration":false,"actualSubdomain":"geyser","customDomains":["guide.geyser.fund"],"gitSource":{"type":"github","owner":"geyserfund","repo":"geyser-guide","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"latestBuiltDeploymentHistoryId":"6ab686410432b3fdafe2ac29","collectionId":"3668622c-a25d-41d0-bd1d-c9eff874dd65","liveDeploymentHistoryId":"6ab686410432b3fdafe2ac29","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"DISABLED"},"WEB_MCP":{"status":"DISABLED"},"NARRATION":{"status":"DISABLED"}},"buildId":"6ab686410432b3fdafe2ac29","clientVersion":"0.0.4064","searchFilterCounts":[{"language":"default","tag":"Help and support","count":3},{"language":"default","tag":"Archive","count":3},{"language":"default","tag":"The new Geyser","count":3}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"help-and-support/how-to-claim-a-refund","slug":"/help-and-support/how-to-claim-a-refund","pageMetadata":{"title":"How to claim a refund","description":"How to request a refund after a failed Geyser payment.","href":"/help-and-support/how-to-claim-a-refund"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"How to request a refund after a failed Geyser payment.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,img:`img`,li:`li`,ol:`ol`,p:`p`,strong:`strong`,..._provideComponents(),...props.components},{Warning}=_components;if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`If your payment fails:`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Go to the `,_jsx(_components.a,{href:`https://geyser.fund/refund/file`,children:`Refund page`}),`.`]}),`\n`,_jsxs(_components.li,{children:[`Upload your `,_jsx(_components.strong,{children:`Refund File`}),` (auto-detected if stored locally).`]}),`\n`,_jsxs(_components.li,{children:[`Enter your `,_jsx(_components.strong,{children:`Bitcoin address`}),` for the refund.`]}),`\n`,_jsxs(_components.li,{children:[`Select `,_jsx(_components.strong,{children:`Initiate refund`}),`.`]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`If you didn’t secure your refund file and the transaction failed, please `,_jsx(_components.a,{href:`/help-and-support/contact-geyser`,children:`contact us`}),`.`]}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Because Geyser has no control over the funds you send at any time, you will not be able to receive a refund from Geyser if you did not secure your refund file.`})}),`\n`,_jsx(_components.p,{children:_jsx(_components.img,{src:`https://3192396964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOAaCX9vJSkCVyXOvYV2g%2Fuploads%2FBV6g3cedVbdlmWhG6Xc2%2FScreenshot%202026-05-15%20at%2014.00.15.png?alt=media\u0026token=bad44c86-5da2-4e05-ab08-d5e528bd778a`,alt:`The Geyser refund page`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"How to claim a refund","description":"How to request a refund after a failed Geyser payment.","href":"/help-and-support/how-to-claim-a-refund"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":[],"subdomain":"geyser","siteName":"Geyser Guide","title":"How to claim a refund - Geyser Guide","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-09-25T13:30:47.591Z","originalFileLocation":"help-and-support/how-to-claim-a-refund.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"How to request a refund after a failed Geyser payment.\">\u003cmeta data-mint-head name=\"application-name\" content=\"Geyser Guide\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/geyser/_generated/favicon/apple-touch-icon.png?v=3\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/geyser/_generated/favicon/favicon-32x32.png?v=3\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/geyser/_generated/favicon/favicon-16x16.png?v=3\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/geyser/_generated/favicon/favicon.ico?v=3\">\u003cmeta data-mint-head property=\"og:title\" content=\"How to claim a refund - Geyser Guide\">\u003cmeta data-mint-head property=\"og:description\" content=\"How to request a refund after a failed Geyser payment.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Geyser Guide\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://geyser.mintlify.app/_mintlify/api/og/v2?division=Archive\u0026amp;title=How+to+claim+a+refund\u0026amp;description=How+to+request+a+refund+after+a+failed+Geyser+payment.\u0026amp;theme=b273a5b7629fff1e31efa592\u0026amp;signature=0f56561818fc267d0962e9074b85689b0cc6cc913c2ff2b7dfb9d26b2547def0\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"How to claim a refund - Geyser Guide\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"How to request a refund after a failed Geyser payment.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://geyser.mintlify.app/_mintlify/api/og/v2?division=Archive\u0026amp;title=How+to+claim+a+refund\u0026amp;description=How+to+request+a+refund+after+a+failed+Geyser+payment.\u0026amp;theme=b273a5b7629fff1e31efa592\u0026amp;signature=0f56561818fc267d0962e9074b85689b0cc6cc913c2ff2b7dfb9d26b2547def0\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"https://mintlify.s3.us-west-1.amazonaws.com/geyser/_generated/favicon/browserconfig.xml?v=3\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Geyser Guide\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#03A88A\">\u003clink data-mint-head rel=\"canonical\" href=\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/help-and-support/how-to-claim-a-refund.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://guide.geyser.fund/#organization\",\"name\":\"Geyser Guide\",\"url\":\"https://guide.geyser.fund\"},{\"@type\":\"WebSite\",\"@id\":\"https://guide.geyser.fund#website\",\"name\":\"Geyser Guide\",\"url\":\"https://guide.geyser.fund\",\"publisher\":{\"@id\":\"https://guide.geyser.fund/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund#webpage\",\"url\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund\",\"name\":\"How to claim a refund\",\"description\":\"How to request a refund after a failed Geyser payment.\",\"dateModified\":\"2026-09-25T13:30:47.591Z\",\"isPartOf\":{\"@id\":\"https://guide.geyser.fund#website\"},\"breadcrumb\":{\"@id\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Archive\",\"item\":\"https://guide.geyser.fund/help-and-support/support-for-existing-geyser-projects/index\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to claim a refund\",\"item\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund#article\",\"headline\":\"How to claim a refund\",\"name\":\"How to claim a refund\",\"description\":\"How to request a refund after a failed Geyser payment.\",\"url\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund\",\"mainEntityOfPage\":{\"@id\":\"https://guide.geyser.fund/help-and-support/how-to-claim-a-refund#webpage\"},\"dateModified\":\"2026-09-25T13:30:47.591Z\",\"publisher\":{\"@id\":\"https://guide.geyser.fund/#organization\"},\"isPartOf\":{\"@id\":\"https://guide.geyser.fund#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Geyser Guide\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"Geyser Guide","nav":{"global":null,"pages":[{"title":"🔄 Geyser is changing","href":"/index"},{"group":"The new Geyser","icon":"rotate","expanded":true,"pages":[{"title":"Circular Grants","href":"/the-new-geyser/circular-grants"},{"title":"Field Partners","href":"/the-new-geyser/field-partners"},{"title":"Supporting an active Circular Grant","href":"/the-new-geyser/supporting-an-active-circular-grant"}]},{"group":"Help and support","icon":"life-ring","expanded":true,"pages":[{"title":"Frequently asked questions","href":"/help-and-support/frequently-asked-questions"},{"title":"Contact Geyser","href":"/help-and-support/contact-geyser"},{"title":"❤️ Support Geyser","href":"/support-geyser"}]},{"group":"Archive","icon":"box-archive","root":{"title":"Old Geyser","href":"/help-and-support/support-for-existing-geyser-projects/index"},"expanded":true,"pages":[{"title":"Existing projects: direct payment options","href":"/help-and-support/support-for-existing-geyser-projects/existing-projects-direct-payment-options"},{"title":"Recovering funds from a Geyser project wallet","description":"Use the Geyser Recovery Tool to access funds from a Geyser project wallet.","href":"/help-and-support/support-for-existing-geyser-projects/recovering-funds-from-a-geyser-project-wallet"},{"title":"How to claim a refund","href":"/help-and-support/how-to-claim-a-refund"}]}]},"basePath":"","title":"How to claim a refund - Geyser Guide","buildId":"dpl_2gSLkbMoF5kkLsBqYzq9KWtDyJRo","deploymentId":"dpl_2gSLkbMoF5kkLsBqYzq9KWtDyJRo","dynamics":["a74be98ba7"],"chunks":["zoom-image-lightbox-DR0NJNUZ.js","lightbox-handle-r17bVUz3.js"]}